Shipping:
Facepoolfigure Online Store ships orders Monday through Friday CST – China Standard Time. Orders are processed and shipped in the order they are received. Normally orders placed will be shipped within 3-5 business days. All orders are shipped by China Post EMS with tracking.
Please use the following EMS page to calculate delivery time below
We will do our best to provide economic shipping, actual shipping cost will be calculated when product is released and based on customer’s shipping address.
Customer is responsible for any custom fee and tax. We would not be able to claim a lesser value of the product to avoid custom fee.
Once the package is shipped we have no control over how long it arrives at customer country other than relying on tracking number. Should a damaged or missing package occurs(so far we don’t have any!) we would help customer initiate claim to post office and get refund. We would not be able to issue refund to customer larger than the amount refunded to us by post office.
Returns
We want you to be satisfied with your order. However, should anything not be to your satisfaction, you can return the item for a refund minus the shipping charges and handling fee. Buyers will also be responsible for the return fee.
If there needs to be a return due to a mistake on our part, we will pay all shipping charges. All items must be returned in the same condition as they were received. You have 7 days from successful delivery of the order to let us know of a problem with your order. All returns MUST have a Return Authorization from Facepoolfigure prior to being sent back.
Payment
We only accept PayPal at the moment. To avoid confusion, please make sure your shipping address entered during check out is the same as the address showing in Paypal.
Pricing
Facepoolfigure Online Store is not responsible for pricing errors on our website. We will always contact a customer prior to shipping to inform them if there has been an error in pricing.